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The Silent Language of Leadership

Carol Kinsey Goman, Ph.D.

The chief executive officer of an oil company showed up at a refinery in a designer suit and tie to discuss the firm's affairs with rank-and-file operators, electricians, and members of the warehouse staff, who were dressed in their uniform of blue, fire-retardant overalls.

After being introduced and walking carefully to the front of the room, the CEO removed his wristwatch (let's call it a Rolex) and quite visibly placed it on the lectern. The unspoken message: "I'm a very important man, I don't like coming into dirty places like this, and I have exactly 20 minutes to spend with you."

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