Courses

Communication Excellence for Front Line Staff

SEMINAR OUTLINE
HOW YOU WILL BENEFIT
YOU WILL LEARN
WHO SHOULD ATTEND
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Learn to build strategic relationships both in the organization and with your external customers.

By learning to communicate with grace and finesse, you’ll be able to diffuse difficult situations while strengthening the positive ones. The result are improved service levels and a more enjoyable work atmosphere.

HOW YOU WILL BENEFIT

Practice and build strategic relationships, loyalty, team effectiveness and greater job satisfaction
Master proven strategies for handling difficult people
Identify keys to managing stress proactively in the moment
Learn the steps of service recovery
Understand how attitude affects outcomes

YOU WILL LEARN

Your own style of interacting with other people
Techniques to handle difficult customer interactions successfully
To manage stress in the moment and proactively
Tips to handle out of control customers
Techniques for asking and discovering the real customer issues
How to improve the quality of communications
Six key steps to rebounding and recovering from customer complaints

WHO SHOULD ATTEND

Anyone who is a touch point to the customer, either directly or indirectly, who wants to improve their working relationship both with external and internal customers. Those in customer service, finance, technical support, documentation, credit and collections, human resources, information technology, help desk, administration and sales support.

FEES

MEMBERS:	$1,545.00 Cdn
NON-MEMBERS:	$1,695.00 Cdn
Click here for more membership information

Satisfaction Guaranteed:

We guarantee the quality of this course. More than 99.2% of our attendees say they would recommend the course to their colleagues. If however, you are not completely satisfied please let us know, we will work with you to help you achieve your learning needs.