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How to Communicate with Diplomacy, Tact and Credibility
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SEMINAR OUTLINE
HOW YOU WILL BENEFIT
YOU WILL LEARN
WHO SHOULD ATTEND
REGISTER NOW
Adapt your communication style to any situation.
In just two days, this seminar offers insights into your communication style and those of others while providing you with skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs. Learn how to choose and use the most appropriate words and emotional tone for every business situation.
HOW YOU WILL BENEFIT
- Strengthen your professional effectiveness with active listening and questioning skills
- Gain cooperation and respect by promoting and modelling tolerance and politically correct attitudes
- Break through communication gridlock and use diplomacy and tact to expand your communication network
- Turn communication conflicts into opportunities for cooperation and growth
YOU WILL LEARN
- To differentiate the fine line between understanding and agreeing
- Listening skills to gather valuable information without feeling prejudice, judgment or the need to defend your position
- How to deliver bad or controversial news without inflaming the emotions of others
- Tips on building confidence, credibility and polish when interacting with others
- The value of communicating sincerity with every message and avoiding the traps of assumed intimacy, sweet-talking and fake knowledge
- Awareness of stepping outside your comfort zone and how to step beyond it
- The impact of tonality in conveying your message
WHO SHOULD ATTEND
- All business professionals who want to advance their credibility and confidence with diplomatic methods of communication
FEES
| MEMBERS: | $1,645.00 Cdn |
| NON-MEMBERS: | $1,795.00 Cdn |
| Click here for more membership information | |
| Satisfaction Guaranteed: |
| We guarantee the quality of this course. More than 99.2% of our attendees say they would recommend the course to their colleagues. If however, you are not completely satisfied please let us know, we will work with you to help you achieve your learning needs. |
DATES & LOCATIONS
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Oct 28 - 29/10 |
Ottawa |
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Nov 15 - 16/10 |
Mississauga |
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Extended Course Outline Available
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