Courses

Mastering Challenging Management Conversations

SEMINAR OUTLINE
HOW YOU WILL BENEFIT
YOU WILL LEARN
WHO SHOULD ATTEND
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Learn to address sensitive personal issues, to confront performance liabilities, to persuade key players to support your ideas and to disagree without sounding judgmental in this management skills training course.

HOW YOU WILL BENEFIT

Identify strategies for handling challenging conversations with clarity and confidence
Flex your communication style to improve rapport and results
Exhibit empathy while maintaining a leader's demeanor
Use planning skills to achieve a specific desired result of your conversation
Motivate others to high performance and sustain positive workplace attitudes
Gain support from senior management in implementing change or initiatives

YOU WILL LEARN

The fundamentals of appropriate business conversations
To recognize the different communication style preferences of others
The basics of Emotional Intelligence: controlling emotions, avoiding defensiveness
How to overcome resistance to, or avoidance of, difficult conversations
How to plan and conduct difficult conversations: hygiene and personal behaviour, discipline and poor attitude, unacceptable performance, down-sizing, change or layoffs
The skills for five key performance conversations
Techniques for conversing with senior management and the boss: focusing on their needs, gaining credibility, expressing disagreements

WHO SHOULD ATTEND

Team leaders, managers, directors and others with direct reports who want to achieve positive results through handling tough issues and conversations with confidence

FEES

MEMBERS:	$1,645.00 Cdn
NON-MEMBERS:	$1,795.00 Cdn
Click here for more membership information

Satisfaction Guaranteed:

We guarantee the quality of this course. More than 99.2% of our attendees say they would recommend the course to their colleagues. If however, you are not completely satisfied please let us know, we will work with you to help you achieve your learning needs.

This management skills training course will benefit attendees by teaching them how to recognize strategies for handling difficult situations and how to balance empathy while exhibiting strong leadership. Learn how to communicate with clarity and confidence, leaving no room for miscommunication or misunderstanding, which would only escalate an already fragile situation.

For a full list of CMC Training’s Management and Supervisory Skills seminars, visit our Management and Supervisory Skills seminars page.