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How to Manage Your Front Line Customer Service in Hectic Times

Express Learning

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HOW YOU WILL BENEFIT
YOU WILL LEARN
WHO SHOULD ATTEND
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Introducing Canadian Management Centre’s Express Learning

In today’s reality some organizations are being required to maintain or improve performance while cutting resources. As employees are asked to take on more responsibility and do more with less, their need for professional development is at an all time high, while their ability to take the time to learn is at an all time low.

In response to our customers changing needs we have developed a portfolio of Express Learning options. By narrowing the focus of these courses to a few relevant business concepts and techniques, we are able to provide, in a half-day high-quality learning experience, a concentrated blast of practical knowledge that you can take back and apply on the job the very next day.

In the customer service industry, being able to coach employees towards providing excellent service is crucial. In order to be successful, managers must have a wide variety of skills, including motivational techniques, communications skills and leadership skills. This half-day session addresses elements of the customer experience and will provide tools and techniques to assist in building a culture of excellence for your customer service staff and organization.

HOW YOU WILL BENEFIT

Identify ways to establish links between excellence in customer service and business practices and policies
Apply the rules of customer service to achieve a competitive edge for your business
Surpass your customers' needs and expectations
Increase customer satisfaction, referrals and repeat business through a top-notch customer service approach

YOU WILL LEARN

How to coach and develop employees who provide customer service in stressful times
Strategies for creating engaged employees and satisfied customers
Approaches for managing your service delivery systems
A system for recognizing and rewarding employee success

WHO SHOULD ATTEND

This dynamic program is designed for people who manage and supervise front-line Customer Service, HR managers and those responsible for customer service leadership and quality of service to external and internal customers.

BONUS: Job Aid(s) included.

Note: Those interested in this session might also benefit from either Win-Win Strategies to Resolving Customer Conflict or Creating the Repeat Customer.

FEES

MEMBERS:	$495.00 Cdn
NON-MEMBERS:	$545.00 Cdn
Click here for more membership information

Satisfaction Guaranteed:

We guarantee the quality of this course. More than 99.2% of our attendees say they would recommend the course to their colleagues. If however, you are not completely satisfied please let us know, we will work with you to help you achieve your learning needs.