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Learn How to Drive Value from Complex Outsourcing Relationships, and become an Accredited Outsourcing Practitioner™

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The Centre for Outsourcing Research and Education (CORE) and Canadian Management Centre are proud to offer Canada’s premier outsourcing education program.

Obtain deep insight into the drivers of outsourcing value from highly experienced executives and professionals who have implemented and managed large and complex outsourcing deals. Learn approaches, methodologies and tools to optimize the results and minimize the risks of your outsourcing relationships.

This four module program addresses outsourcing from several perspectives and provides the opportunity to obtain the Accredited Outsourcing Practitioner™ designation.

The Four Learning Modules:

• The Essentials of Outsourcing - From Strategy to Results, an overview of the entire outsourcing process, providing participants with an appreciation of how outsourcing deals should be conceived, implemented and managed
• Outsourcing Strategy and Scoping , a deep examination of how organizations develop their outsourcing strategies in relation to corporate strategy, and how they scope and design individual outsourcing transactions
• Outsourcing Governance and Relationship Management , a deep examination of outsourcing governance models, issues and best practices, with a focus on both governance of the relationship with the service provider, and on internal decision making processes
• Contract and Performance Management , a deep examination of key outsourcing contract terms and conditions, the establishment of Service Level Agreements, the set up of the “stay-back team” and how to establish performance measures and performance review processes

You can take any or all of these modules, and in any order you choose. You must complete all four over a two year period to be eligible for the Accredited Outsourcing Practitioner™ designation.

Program Content

The modules cover the following material, illustrated with case examples and facilitated discussion amongst program participants

Who will benefit from the Program?

• Senior corporate executives responsible for overall outsourcing strategy will benefit particularly from our Strategy and Scoping Module
• Senior business unit and functional executives who are the sponsors of outsourcing deals
• Sourcing executives and managers
• Line managers responsible for outsourcing relationships
• Functional managers responsible for outsourcing relationships
• Finance, HR, Supply Chain, Facilities Management
• In-house and external counsel responsible for negotiating outsourcing deals

Faculty

Our faculty consists of leading managers and professionals who have implemented and managed some of the largest, most complex outsourcing relationships in Canada. They also all have previous experience teaching outsourcing with CORE.

Ron Babin, B.A., M.B.A, C.M.C. , Assistant Professor IT Management, Ryerson University Ted Rogers School of Business . Has 22 years of experience as a senior management consultant specializing in Outsourcing and IT Management issues with KPMG and Accenture. Ron specializes in IT and outsourcing governance

John Bethel, Assistant Deputy Minister, Alternative Delivery Secretariat, Province of British Columbia. As the Assistant Deputy Minister for the Alternative Service Delivery Secretariat, John Bethel oversees the delivery of the Province's key outsourcing program, totaling almost $2 billion. John specializes in transacion structuring.

Richard Corley, Partner Blakes, Cassels & Graydon is co-head of the firm's national Information Technology Practice Group. Richard is one of the leading outsourcing lawyers in Canada, and has acted as counsel to many of Canada’s largest outsourcing transactions.

Jim Eckler, President and CEO Progistix-Solutions Inc. Progistix-Solutions Inc. focuses on providing logistics outsourcing services for companies that demand complex, high value services. Jim's background includes over 25 years in the logistics field, with a special focus on outsourcing.

Greg Gulyas, Vice President, Business Development and Outsourcing Sales, IBM Canada. Greg has responsibility for IBM’s outsourcing business in Canada. Greg's background includes leadership roles in a variety of business transformations and organizational changes.

Ken Jones, B.Sc, CMA is a partner of PricewaterhouseCoopers in the Canadian Shared Services and Outsourcing Advisory practice. Ken specializes in working with large, complex public and private sector organizations in the implementation of shared services, outsourcing and organizational transformational projects.

Ray Lavitt, Vice President, Outsourcing, CIBC has extensive experience in both Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO). Although well-versed in all phases of the outsourcing transaction lifecycle, he has specific expertise in the organizational readiness / change management aspects of outsourcing.

Eulala Mills-Diment, Chief Alliance Executive Province of British Columbia leads the team that provides guidance to the ongoing management of the Province’s 10 large outsourcing relationships. She specializes in building the capacity for effective ongoing outsourcing management

John Simke, C.A., President, CORE and formerly a Partner at PricewaterhouseCoopers has almost 20 years experience in outsourcing both as a provider and as an advisor to many of Canada’s largest corporations and governments. He has written and taught extensively on the subject. He founded CORE in 2005.

Gabe Takach is a partner at Torys LLP in Toronto. Gabe is the head of Torys' Technology Contracting Group and focuses on advising on long-term outsourcing contracts for IT and other services. He is one of the leading outsourcing lawyers in Canada.

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