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Introduction to Process Mapping

How efficient are your organization's processes in delivering your product or service to your customers?

How do your processes tie into the quality efforts of your organization?

Processes are one of the most important factors in the day-to-day operations of any successful organization. Process Mapping is a must in today's ever-improving, customer- focused, quality-driven environment.

This 1-day business training course:

  • Examines process mapping using customer focused, employee-friendly tools that will help participants to identify, analyze and improve core business processes
  • Describes the methodology to document the flow of a process from inputs to outputs and to provide a focal point from which to analyze opportunities for improvement.
     

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Learning Objectives Fee
Course Benefits Who Should Attend

This course is only offered through Courses On Request.


Course Details

Learning Objectives

  • The definition of a process
  • How to facilitate process mapping
  • How to analyze process maps
  • How process mapping links with the NQI Criteria, NQI PEP®, and quality improvement
  • How to define processes in terms of suppliers, inputs, process, outputs, and customers
  • How to map processes at three levels of detail (Level 1, 2 and 3 process maps)
  • How to use process mapping to facilitate process improvement

Additional Details

This course takes place at National Quality Institute's office located at 2275 Lake Shore Blvd West in Toronto.  For more information, please call 416-251-7600.

Fee

Who Should Attend

All employees, managers and quality professionals responsible for increasing the effectiveness of their workgroup or organization.  This course is suitable for both the public and private sectors.

Course Type

  • Classroom

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  • "  I liked the interaction with the leaders, the free flow of information, exchange of ideas, and the practical examples that were shared.  "

  • "  The speaker was very well spoken. The lunches and organization of the facility was exceptional.  "

  • "  The way Harry lead the course gave me a lot of insight and confidence in Project Management.  "

  • "  The structure flowed well, which made understanding the course content easier. I also enjoyed the interaction and discussions between instructor and participants.  "