Framework for Excellence

• The elements of the NQI Framework, and its use as an overall strategic framework for excellence across the organization
• The history and evolution of the international quality movement
• The drivers of the NQI Framework (Leadership, Planning, People Focus, Customer/Client/Citizen Focus, Process Management, and Supplier/Partner Focus) that drive overall organizational performance
• The intent of the Framework, and how to sustain your improvements and increase your organization's success
• How to integrate improvement efforts under one strategic framework
• The four levels of the NQI Progressive Excellence Program (NQI PEP®)
• What it takes to drive long-term culture change
• How to use the NQI PEP® as a way to integrate improvement efforts across your organization
• How to use NQI PEP® to confirm strengths and review opportunities for continuous improvement
• How to assess your organization against NQI PEP® Levels 1 and 2.

This course takes place at National Quality Institute's office located at 2275 Lake Shore Blvd West in Toronto.  For more information, please call 416-251-7600.

• $971   Member         
• $1295 non Member
  
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  Train more with an Annual Pass

• All employees, managers and quality professionals responsible for increasing the effectiveness of their workgroup or
  organization
• Suitable for both the public and private sectors
• Any individual or team who is responsible for the implementation of the NQI Progressive Excellence Program

• Classroom