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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  I have learned how to be effective at leading my first meeting with my staff: communication, motivation and decision-making.  "

  • "  The material covered was concise and mostly relevant to real life situations. It also did not present a ‘single solution’ approach: we covered different ways of responding to conflict and how different situations call for different approaches. I also like the fact we changed groups each day since this gave us a different perspective.  "

  • "  Very useful information that will be very useful in our day-to-day activities.  "

  • "  The course leader was very knowledgeable and used a variety of creative teaching methods to communicate information.  "