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Emotional Intelligence: Techniques to Increase Team Engagement & Results

Canadian Management Centre

Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.

Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.

Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.

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  • "  Lots of practical examples - knowledgable resource  "

  • "  The Instructor provided real life examples during the course to relate to a particular point. The rendition of the examples were humorous and kept us all alert.   "

  • "  I enjoyed how the facilitator adapted the course to the needs of participants while still achieving the objectives.  "

  • "  The course was interactive and all students were able to tailor the information and instruction to their industry, which added practical value to the workplace.  "

  • "  Amazing instructor -- knowledgeable, capture attention, able to gently push people in right direction. I very much enjoyed Janelle's sense of humour.  "

    Marijke Wortman
    Teekay Shipping

  • "  Thank you for a great learning experience. I found that some of what was learned is good to get my private life organized as well. Thanks.  "

  • "  Loved the section on politics & mentoring especially. Lots of information to reflect on.  "

    Dave Friestadt
    Universal Music Canada

  • "  The course was very professional and friendly. Ms. Rose was a joy to be around and she made all the role-playing games not as intimidating as I thought they'd be.  "

  • "  Good balance of theory, role playing, video learning and opportunity to discuss real life scenarios in context of the course.  "

  • "  Excellent course, well taught (thanks).  "