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Emotional Intelligence: Techniques to Increase Team Engagement & Results
Canadian Management Centre
Emotions affect people twenty-four hours a day regardless of where they find themselves. It goes without saying that emotions have a significant impact on how people behave and communicate, as individuals and as members of groups.
Emotional intelligence (EI) is the intelligence that people have when they are in tune with their emotions and are also aware of what people around them are feeling. People with emotional awareness then use this knowledge as they manage their own behaviours and as they interact with others.
Research indicates that people with a high degree of EI are more likely to be successful. They have a knack for communicating effectively and building relationships that allow them to draw on the abilities of the people around them.
" There was lots of interaction. The small group allowed more time for in depth discussions. "
" Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience! "
Canada Post Corporation
" I enjoyed how the facilitator adapted the course to the needs of participants while still achieving the objectives. "
" The small size of the group allowed us to move through material quickly and still have good discussions. "
" Significantly exceeded my expectations. By far the best Unit have taken so far (I,II,III). "
" I liked the fact that Harry covered not just the hard skills, but also the soft skills. He showed a real interest and went out of his way to help us learn. "
" The course was very well detailed. The interaction with the facilitator regarding actual business plan activities and challenges was excellent. "
" I found the course interesting and progressive in its approach to explaining a fairly dry topic. "
" I have learned how to be effective at leading my first meeting with my staff: communication, motivation and decision-making. "
" There was a consistent effort to apply theory to real life. "