Confronting the Tough Stuff: Turning Managerial Challenges into Positive Results

• Develop team coaching skills – even with difficult employees
• Apply positive supervisory techniques while coping with “survivor shock” from layoffs, mergers and acquisitions
• Practice the four stages of mediation techniques to settle disputes between employees
• Construct helpful, legally-sound performance appraisals to encourage behaviour change
• Apply different approaches to delegation
• Evaluate your alliances available to assist in overcoming obstacles to organizational and interpersonal performance
   

• Gain confidence and techniques to deal with uncomfortable and challenging conflict situations
• Discover how to enhance your team-coaching skills
• Create a positive work environment
• Avoid potentially litigious situations
   

• Hands-on activities engage participants in demonstrating skills
• Simulation activities to help transfer learned skills and behaviour to the working world
• Role play to practice techniques and behaviours in a safe environment
• Worksheets and exercises to enhance participation and learning
• Structured case study(ies) to apply learning in groups
• Audiovisual resources to reinforce learning in an impactful manner
   

• $1845 Member         
• $1995 non Member
  
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Any supervisors or managers, from all functional areas.

• Classroom

  Bring this course to your team with on site training

RIBO Credits: Management Skills 12 hours

• Susan Armstrong
• Luc Beaudry
• Marilyn Debora