The Building Blocks for Successful Managers Series - Session 1

10/14/2008 • 8:00 am - 11:30 am Eastern time

Canadian Management Centre has partnered with The Ottawa Centre for Research and Innovation (OCRI) to bring you The Building Blocks for Successful Managers Series. This series will provide managers with the knowledge, expertise and tools to advance their careers.

This Four-Part Series of three-hour workshops will include:

1. Communication Techniques for Strong Work Relationships presented by Frank Byrnes on October 14, 2008
   
2. Getting Results Without Authority presented by Carol Laurence on October 23, 2008
   
3. Improving Your Project Management Skills: Basics for Success presented by Pat Masters on November 6, 2008
   
4. Finance Fundamentals for Non-Financial Managers presented by Karine Benzacar on November 25, 2008

These workshops are designed to give you a preview of our courses in an easy three-hour format. Pick up tips and practical applications you can use immediately back in the office.

Canadian Mangement Centre’s comprehensive selection of courses, taught by world-renowned seminar leaders, caters to different functional responsibilities. These courses enable you and your employees to acquire practical knowledge that is relevant to the real world and provides measurable results.

SESSION 1: OCTOBER 14, 2008

COMMUNICATION TECHNIQUES FOR STRONG WORK RELATIONSHIPS

In this three-hour workshop designed as an introduction to Canadian Management Centre’s two-day Communication Techniques for Strong Work Relationships course, participants will explore and practice reliable communication techniques to improve working relationships and increase personal influence.

What you'll learn:

• Manage state, emotions and self-fulfilling prophecies
• Establish rapport instantly, then lead with body language and voice tone
• Listen with empathy and provide effective feedback
• Read people’s communication modes and adapt
• Share your message assertively and persuasively

HOW WILL YOU BENEFIT:

• Learn to communicate with vision, clarity and purpose
• Broaden your awareness of other people’s perspectives
• Develop the ability to be flexible in actions, thoughts and feelings to better handle situations

Event details: