Canadian Management Centre

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Finding Success through Focusing on People

Canadian Management Centre was approached by Calgary based Gibson Energy Ltd. to design and deliver a leadership program for their management team. The company had gone through a period of unprecedented growth and determined that a stronger and more consistent leadership approach would be required to build on this momentum to inspire employees to achieve Gibsons’ aggressive growth plans.

After an extensive needs assessment phase, which included site visits and field trips, clear success measures were articulated and a strategy to design a program to achieve these was created. The result was a highly interactive, relevant 3-day residential program, Success Through People, which integrated networking elements to help build an even more cohesive leadership team. We worked very closely with Gibsons throughout the development process and believe that this partnership was instrumental in the clear impact this program has had on the organization.

And the results are in, based on feedback directly from Gibsons Human Resources team we know:

“Based on a comparison of 2006 vs. 2008 employee engagement results, Gibsons has seen an increase in several areas that could be directly linked to the successes and skills gained through the Success Through People program.”

These include learning and development, leadership, career opportunities and people practices.

We are thrilled that Gibsons has seen measurable results from their investment in leadership development. As quoted by Rick Luciani, VP Human Resources and Administration:

“Gibsons has realized tremendous growth. In order to sustain this growth, there was a need for increased leadership capabilities as many new managers have emerged and more experienced managers have realized the need to upgrade their skills. Over the past 24-month period, Gibsons has doubled its pre-tax income and we believe the Success Through People program is a contributing factor to this success.”

Making a Difference through a Comprehensive Curriculum

In late 2005, the City of Ottawa committed resources to the implementation of a Management Development Program. The ultimate goal was to achieve service excellence through increasing employee engagement to gain the confidence and trust of the City of Ottawa’s key customers, its citizens. The City also wanted to continue to enhance leadership and teambuilding skills and to develop critical management skills in the areas of interpersonal dynamics, organizational performance and strategic thinking.

Canadian Management Centre is proud to be a provider of leadership and management development solutions in support of the City’s development objectives. In late 2005, we started by offering one program in strategic management and have continued to grow our relationship by focusing on providing customized, relevant learning solutions that leverage existing programs within the City of Ottawa’s development offerings. All of our programs for the City of Ottawa strive towards measurable impact and sustainable change. We aim to achieve this by partnering with our stakeholders so our recommendations are timely, leveraging the strengths of the management team, aligning closely to current business challenges and reflecting the organization’s values.

We now offer programs not only in strategic management, but also in foundation management skills where we provide a blended approach leveraging the investment the City has made in E-learning solutions. Recently, a program in leadership communications garnered excellent reviews from participants with a testimonial indicating, “new concepts and training are being applied and are making a difference in our organization”.

As a real commitment to the continued development of its current leaders and a focused effort on supporting high potential employees, the City of Ottawa is working towards launching a comprehensive curriculum. This curriculum has been designed to enable all employees to take risks, be innovative and generate genuine results all with the goal of delivering the kinds of offerings citizens demand, with the level of service they deserve. It has truly been a pleasure to be a part of this worthy and exciting initiative.