Cancellation Policies and Procedures

If you cannot attend a seminar for which you have paid and are confirmed and cannot find a substitute to take your place, notify us by email or fax no later than 15 business days prior to your session's start date to transfer or for a complete refund.

If you cancel with 15 business days or less before the start date of that course, and cannot find a replacement for yourself, you will be liable for the entire seminar fee. Once your payment has been received and a cancellation administration fee of $250 has been paid, you will receive one courtesy transfer to use in any future Canadian Management Centre seminar* of equal or lesser value. The complimentary transfer must be used within one year of the original cancelled session. We will also work with you if the courtesy transfer needs to be substituted within your organization.

For cancellations received 5 business days or less in advance of the session start date or if you fail to attend without notifying us in writing, in fairness to all attendees, neither a refund nor a courtesy transfer will be issued.

To cancel, please email registrar@cmctraining.org or fax 416 214-6047.

*Excludes Conferences, Special Events and Services.