Those attending our "National Thought Leader Series" events will also hear more about:

• The perceptions of Canadians on the elements that truly impact their job satisfaction and level of engagement at work: namely, their job, relationships with co-workers, direct managers, senior leaders, and their organization as a whole
• The in-depth feedback gathered on how these perceptions of Canadians' engagement drivers in fact differ from the opinions of Human Resources Professionals
• How the contrast between the opinions of HR professionals and Canadian employees provide important insights about the ‘right strategies’ to implement to improve employee engagement
• The alarming findings on the lack of alignment and low trust levels between Canadian employees and the senior executives in their organizations
• Recommended strategies designed to boost employee engagement in your organization

The complete national "Build A Better Workplace" Study will be published later this Fall and will identify and quantify the drivers of loyalty among Canadian employees and provide in-depth commentary on the findings and actionable strategies and solutions to improve collaboration, innovation and business results. Attendees to our "National Thought Leader Series" events will even have the opportunity to purchase the full Study if they wish.

• HR, OD or Talent Management Professionals
• Senior Business Leaders
   

John Wright, President and Managing Director, Canadian Management Centre

John Wright is the President and Managing Director of Canadian Management Centre, based in Toronto. John's goal is to build on the reputation and leadership position of Canadian Management Centre through the development of new learning opportunities and progressive learning solutions for clients both in Canada and globally.

He brings to Canadian Management Centre more than 25 years of senior level experience in business-to-business and business -to-consumer professional services. He served as President of Wunderman Canada, and as a Senior Vice President and a member of the Executive Committee of LoyaltyOne, the creator and manager of AIR MILES^® Reward Program, for almost a decade.

His past clients range from American Express to Royal Bank Visa, Bank of Montreal to Citibank Canada, Petro Canada to Shell, Ford to Nissan, Microsoft to Rogers Communications and dozens of other category leaders.

He earned his Bachelor of Commerce degree from the University of Toronto and an MBA from York University, Schulich School of Business, and has extensive experience as an educator and facilitator.

Amy Charles, P.CRM, Senior Vice President, Ipsos Reid Loyalty

Amy Charles is a Senior Vice President in the Loyalty group. Amy has been with Ipsos Reid since 2001 and specializes in customer loyalty, employee engagement and motivation-based segmentation.

A native of the United States, Amy began her market research career in the U.S. and has been in the research industry since 1989. She spent nine years specializing in the area of socio-cultural and consumer motivation market research in France, where she conducted global research programs for a wide spectrum of clients. In 1995 Amy came to Toronto as a liaison to one of these organizations to bring European research techniques to the North American market. 

Amy has been involved in a variety of employee relationship research projects.  Her specific area of expertise involves modeling and interpreting of the dynamic relationships of the service value chain between employee, organization and customer.

In addition, Amy is versed in both quantitative and qualitative methodologies, and has a depth of experience managing and developing complex, multi-methodology projects. She enjoys designing multivariate segmentation solutions that incorporate consumer behaviours, attitudes and motivations. On the qualitative side, she has conducted numerous one-on-one, executive interview and focus group interviews using anthropological and ethnographic techniques.

Trevor Clarke, Vice President, Ipsos Reid Loyalty

Trevor is a Vice President in the Loyalty group at Ipsos where he applies his research talents to bring insight to organisations regarding customer satisfaction, customer loyalty and employee relationship management.  Trevor has experience over a decade of experience in developing and conducting research in both the public and private sectors working with clients in a range of industries including, financial services, energy and provincial governments.

Trevor, is particularly interested in exploring the links between customer satisfaction and employee engagement and looking at how research can be used to inform HR policy and decision making.  He has executed several large-scale employee engagement initiatives and has worked closely with organizations in government, post-secondary education and private enterprises to unfold the results and help organizations develop initiatives that foster engagement.

In addition, Trevor has a keen interest in helping organization get the most out of online data platforms. These reporting architectures help his clients get the most out of their data and bring enterprise feedback systems to desk tops in practical and user friendly ways.

Before joining Ipsos in 2005, Trevor was employed by a leading international human resource consulting firm.  He spent two years researching labour market and human resource issues in a variety of industries including manufacturing, pharmaceutical, biotechnology, and the fast-moving consumer goods sector.

About Ipsos

Ipsos is an independent market research company controlled and managed by research professionals. Founded in France in 1975, Ipsos has grown into the world's third largest market research company with a strong presence in all key market.  With offices in 84 countries, Ipsos delivers insightful expertise across six research specializations: advertising, customer loyalty, marketing, media, public affairs research, and survey management.

Ipsos is one of the most trusted research brands in North America. In Canada, Ipsos Reid is the market intelligence leader. With operations in eight cities (Toronto, Vancouver, Montreal, Guelph, Saint John, Winnipeg, Calgary and Ottawa), the strength of Ipsos is in the 600-plus research professionals and support staff in Canada.

We have a wide range of methodologies at our fingertips, from qualitative interviewing and analysis, to the most innovative techniques for collecting and processing quantitative data. The company boasts some of the most impressive data collection facilities in North America, the most sophisticated analytical capabilities in the marketplace, and a staff of professional researchers who are committed to turning numbers into strategic intelligence.

We are an independent company, owned and managed by research professionals. We are dedicated to survey-based research, but our experience and client base cover a wide range of sectors. Our expertise is organized into six specializations: Marketing Research, Advertising Research, Public Affairs Research, Media & Technology Research and Loyalty, which includes Employee Relationship Management (ERM).

We help our clients use ERM research to improve the way they manage the relationship with their employees. We do this by exploring all aspects of the workplace experience, using various techniques to highlight areas of opportunity. We have worked with large and small organizations, in both the private and the public sector, globally and locally. We have experience with ad-hoc surveys, tracking surveys and even creating employee panels that can be used to take a pulse on an ongoing basis.

Complimentary

• Breakfast Reception

Breakfast Briefing Event Location Details in Each Region: