BI #62 Rachael Brown on Paying Employees to Quit: Play Now | Play in Popup | Download

Download here: BI #62 Rachael Brown on Paying Employees to Quit

Duration: 10 minutes, 05 seconds

Show Notes:

Canadian Management Centre is pleased to present the American Management Association’s Customer Service podcast “Paying Employees to Quit” with guest Rachael Brown.

Rachael Brown is the customer service trainer at the hugely successful online retail company Zappos.com.  Zappos.com has an astonishing success story, they have managed to grow to nearly $1 billion in sales. Even more impressive than their sales, is the number of customers who rave about Zappos’ customer service excellence.

Zappos’ has a unique and effective internal training method.  Each new employee is fully immersed into the corporate culture and as the first portion for their training comes to end they are offered $1000 to quit.

By doing this, Zappos’ only keeps those employees who truly want to be there. Rachael emphasizes throughout the entire podcast that Zappos’ does not want employees who feel stuck there, they only want people that want to be there.

Rachael also goes through the three major steps of the interviewing process that has helped ensure that Zappos hires employees with the proper skills.

1.    Online Navigation Test
2.    Typing Test
3.    Core Value Test

The third step the Core Value Test, is the most important part of the Zappos’ interview process. The way in which a prospective employee answers the questions, provides Zappos with enough insight into the individual to know if they would be a cultural fit or not.

Rachael also provides real life examples of internal feedback about their training and recruitment tactics and she also reviews some feedback from customers about their customer service.

 

 BI #61 Jack Mitchell on Why You Should Hug People at Work: Play Now | Play in Popup | Download

Download here: BI #61 Jack Mitchell on Why You Should Hug People at Work

Duration: 11 minutes, 40 seconds

Show Notes:

This week, Canadian Management Centre is excited to present the American Management Association’s Human Resource podcast “Why You Should Hug People at Work” with special guest Jack Mitchell.

Jack Mitchell is the co-owner of several well-known and family owned clothing stores and is on a crusade to bring back the good, old fashioned hug. His new book, Hug Your People, is poised to continue the revolution that his first title “Hug Your Customers” began five years ago when it became a Wall Street Journal bestseller.

During this podcast Jack will share his business philosophy that promotes mutual respect and trust between the employer and employee.

Jack will also discuss his business blue print and the fundamentals of his theory broken out into seven simple steps:

1.    Building a Niceness Culture
2.    How to Hire Nice People
3.    Making a Human Connection
4.    How to Build Trust
5.    How to Instill Pride
6.    Develop Team Spirit
7.    Importance of Recognition

By following these steps and implementing these fundamental principals Jack believes that this will allow you to hire, motivate and keep your biggest assets (your employees) and improve your bottom line results.

Download here: BI #60 Michael Lee Stallard on How to Fire Up Your Team’s Passion, Creativity and Productivity

Duration: 12 minutes, 22 seconds

Show Notes:

This week, Canadian Management Centre is pleased to present the American Management Association’s Team Motivation podcast “How to Fire Up Your Team’s Passion, Creativity and Productivity” with guest Michael Lee Stallard.

Michael Lee Stallard is the president of the consulting firm E Pluribus Partners and primary author of Fired Up or Burned Out. During this podcast Michael will review his book and explain the ins and outs of his cutting edge management theory Connection Cultures.

Michael reviews why employee disengagement is rapidly becoming the norm in most work places in North America and why some corporations are able to fire-up their employees and some burn-out their employees.

Michael will give us real life examples of how to engage employees through incorporating relationship and task excellence. By reviewing and placing the same importance on both of these attributes a corporation can achieve sustainable success.

During this podcast Michael introduces the tools a team leader needs in order to engage and incorporate relationship excellence in a team environment. He also explains why disengagement is not the end of a team but a challenge that an entire corporation can learn and grow from.

 

 BI #59 Marilyn Carlson Nelson on How We Lead Matters: Play Now | Play in Popup | Download

Download here: BI #59 Marilyn Carlson Nelson on How We Lead Matters

Duration: 13 minutes, 40 seconds

Show Notes:
Canadian Management Centre is pleased to present the American Management Association’s leadership podcast “How we Lead Matters” with special guest Marilyn Carlson Nelson.

Marilyn Carlson Nelson is considered to be one of the most successful CEO’s in the world and she joins us today in discussing her new book How We Lead Matters, Reflections on a Life of Leadership.  Marilyn Carlson Nelson is chairman and CEO of Carlson, a global group of companies providing travel, hotel, cruise, restaurant, and marketing services, including such brands as Radisson® and Regent® hotels and resorts, Country Inns and Suites By CarlsonSM, Park Inn® and Park Plaza® hotels, Regent Seven Seas Cruises®, Carlson Wagonlit Travel®, Carlson Marketing®, and T.G.I. Friday’s® restaurants.

During this podcast Mrs. Carlson Nelson will discuss with us the origin of her new book and why she is passionate about sharing her experiences and thoughts about women in leadership roles.

Mrs. Carlson Nelson will also give real life examples of the dramatic changes of women’s roles in leadership positions from the 1960s to date.